CUSTOMER COMPLAINTS PROCEDURE

MAZZ Motors Limited is committed to providing products and service of the high standard. But we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.
MAZZ Motors will investigate all complaints competently, diligently and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome for you.
STEP 1
Discussion with MAZZ Motors 
STEP 2
Contacting MAZZ Motors by Post, Email or Telephone 
MAZZ Motors Ltd 
149-151 Red Lion Road 
Surbiton, Surrey 
KT6 7RQ
02083978800
sales@mazzmotors.co.uk
What you will need to provide:  To help us investigate and try to resolve your complaint, please provide us with the following information:
•    your name and address;
•    details of how we can contact you;
•    a clear description of your complaint;
•    details of what you would like us to do to rectify the situation; and
•    if appropriate, copies of any relevant supporting documentation.
Our commitment to you:
•    We’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us
•    We will do our best to resolve your complaint quickly
•    We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision